How to Ensure Employees Aren’t Liabilities

What would you do if your client’s guest list ended up being 2 people over the original “final” head count? Would you tell the bride to call and un-invite two of her wedding guests?

Well, that’s exactly what happened, and I was SHOCKED to say the least.

It seems that a bride had given her final headcount to the wedding venue for 150 guests.  When she informed the facility coordinator that the count had grown to 152 (as it often does), the coordinator told her to call 2 guests and tell them they could not attend.   Are you kidding me?

I don’t write this post simply because of the hurt feelings it caused.  The real issue here is who told the venue coordinator that this was the proper way to handle the situation?  Do the owners of the wedding venue know that this is the kind of information being communicated?

There are probably hundreds of stories like this.

How do you make sure that YOUR employees don’t lose you bookings and referrals?

• Educate your Employee’s and Interns – Don’t let your employee be a liability when you can make them an asset by providing formal training for them.  Professional training that will teach them how to handle different situations professionally & ethically, as well as how to provide better industry knowledge & customer service to your clients.

Customer service should be highly ranked on everyone’s list!  You will create a win-win-win (owner, employee & client) opportunity in the end, when you find the increase to your bottom line!  Click here for training seminars that will ensure you aren’t losing customers because of employee incompetence.

What do you think?  Are situations like this common?  Have you seen it before?  What have you done to rectify a similar situation?  Please tell us below: